Shipping / Returns

Your Legal Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your Mane Era Hair Extensions.

To exercise this right, you must notify us in writing within 14 days of delivery.

Once you have notified us, you must return the item within a further 14 days (28 days from delivery in total).

If you cancel within this period and the item is returned in its original condition, you will receive a refund to your original payment method.

We use tracked and signed-for delivery and will rely on delivery confirmation records to determine the start of the cancellation period.

Returns After the 14-Day Cancellation Period

If you notify us after the initial 14-day cancellation period but within 28 days of delivery:

• Returns will be accepted for store credit only
• Items must be returned within 28 days of delivery
• Items must be unused, and still attached to the packaging slip.

Returns Outside 28 Days

Returns requested or received more than 28 days after delivery will not be accepted and will be returned to you.

Once the hair extensions have been inspected and in a saleable condition your refund will then be processed. This can take up to 5 working days. 

You are responsible for the cost of returning your order. Royal Mail cover £750, £1000 or £2500 insurance with special delivery. We cannot be held responsible to refund your order if we haven't received the item back and there is no proof of tracking. If your return does not reach us but you have proof of tracked and insured post you will have to contact Royal Mail for a refund. 

Orders placed before 2pm will be dispatched same day Monday to Friday.

We use Royal Mail Special delivery which is a next day delivery signed for service which will be insured to the value of your order.

Processing Times

• During busy periods or product launches, processing times may be slightly extended - but it will be clearly stated on the website.

Delivery

• Shipping options and estimated delivery times will be displayed at checkout.
• Delivery times are estimates only and are not guaranteed.
• Once an order has been dispatched, responsibility for delivery lies with the courier.

Incorrect Address Details

• Please ensure all delivery details are correct at checkout.
• Mane Era cannot be held responsible for delays or losses caused by incorrect or incomplete address information.

Due to the hygienic nature of hair extensions, we operate a strict returns policy.

Inspecting Your Hair Extensions

Upon receiving your order, you are welcome to:

• Remove the hair from the outer packaging slip.
• Examine the colour, length, and texture
• Compare against your natural hair

The hair must remain fully attached to the original back card, packaging, and security ties at all times.

Non-Returnable Items

For hygiene and quality control reasons, hair extensions become non-returnable and non-refundable if:

• The hair has been removed or detached from the back card
• Security ties have been cut, removed, or tampered with
• The packaging has been damaged or discarded
• The hair has been worn, installed, brushed, styled, washed, coloured, or altered in any way
• The product shows signs of use, handling beyond inspection, or contamination
  

Once the hair has been detached from its original packaging, it is considered accepted and used.

Colour Matching

• We strongly recommend carefully reviewing product descriptions, images, and shade guides before purchasing.

• Colour may appear slightly different due to lighting, screen settings, or device displays.

• Colour differences that fall within reasonable tolerance are not considered faults.

Length Selection

• Hair extension length is measured when the hair is straight.

• Wavy or textured hair will appear shorter once worn.

• Choosing the correct length is the responsibility of the customer.

Thickness & Quantity

• The amount of hair purchased is entirely at the buyer’s discretion.

• Mane Era cannot be held responsible if the hair does not feel thick enough for your desired result.

• Different transformations require different quantities depending on:

• Natural hair density

• Desired volume

• Final length

• Installation method

We strongly advise consulting with a professional stylist or contacting us for guidance before purchasing if you are unsure how much hair you require.

In the unlikely event that you receive:

• A faulty item
• An incorrect product

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the issue
• Photographs showing the hair fully attached to its original packaging
  

Items reported outside of this timeframe may not be eligible for resolution.

If you need to return your item and it is in suitable condition for return you must cover the cost of the shipping - and it must be insured to the correct value of your order. This is because if the return became lost in the post you would be fully covered for compensation.

Please return to

Mane Era

50 Grange Road

West Kirby

Wirral

Ch48 4ef

• Approved returns will be refunded to the original payment method.
• Shipping costs are non-refundable unless the item is faulty.
• Refunds will be processed once the returned item has been received and inspected.